Return & Refund Policy

1. Introduction

This Return & Refund Policy explains how marenivoxal and marenivoxal.com handle cancellations, schedule changes, and refund situations related to service arrangements in Canada. The policy applies to planning and documentation services, not to physical goods. All processes are designed to maintain clear communication and transparent administrative records. Requests for cancellation or change are accepted in writing or by phone using the contact details below.

2. Service confirmation

Services are scheduled once a written scope and timing are confirmed between marenivoxal and the client. The confirmation outlines the key stages of work, expected documents, and communication methods. No work begins without this mutual agreement. Adjustments, if needed, are recorded and acknowledged before implementation.

3. Cancellations before work begins

If a client wishes to cancel before work has started, a written request can be sent to marenivoxal.com. Where no preparation has taken place, no fees are charged. If preliminary preparation or scoping has begun, a reasonable administrative fee may apply. This fee covers time and resources already allocated and is detailed in the written acknowledgment.

4. Cancellations after work has started

Once active work is underway, cancellation requests are reviewed based on progress achieved. Charges may apply for completed milestones, drafted documents, or scheduled resources. Completed portions of work are generally non-refundable as they represent time and effort already delivered. All communication regarding cancellation is recorded for clarity and traceability.

5. Rescheduling and changes

Clients may request rescheduling or scope adjustments by contacting marenivoxal.com in writing. Each request is reviewed for feasibility and scheduling availability. Any resulting timeline or administrative changes are documented and confirmed before work continues. Charges, if any, are shared transparently in the written update.

6. Refunds

Refunds are considered only in situations where payment has been made in advance and work has not yet begun. Where applicable, refunds are processed using the original payment method or an agreed equivalent. The amount returned depends on the confirmed stage of preparation. All refund communications are documented for administrative consistency.

7. Delivery of materials

Services provided by marenivoxal result in digital documents such as summaries, templates, and reports. These are delivered electronically in standard formats (for example, PDF or spreadsheet files). Delivery dates and versions are confirmed in writing. If a technical issue arises with a file, a corrected copy is supplied as soon as possible.

8. Discretionary reviews

If a client raises a concern about completed work, marenivoxal.com may review the materials for consistency with the original scope. This review focuses on formatting or administrative accuracy rather than outcomes. Any agreed revisions are scheduled as additional work items with clear documentation. The aim is to maintain accuracy and order in all correspondence.

9. Contact information

For any questions or general communication regarding this Return and Refund Policy, please contact us using the official details below:

Email: info@marenivoxal.com
Address: 351 Friel St #1, Ottawa, ON K1N 7W7, Canada
Phone: +1 613-600-7084

All correspondence is reviewed during standard Canadian business hours. Written communication is preferred to ensure clarity and proper record-keeping.